Frequently asked questions
Where do you fulfil orders from?
All orders are shipped from our HQ in Byron Bay, Australia.
Do you offer international shipping?
Yes, we do! Shipping charges will be calculated at checkout for all international orders.
Do you offer free shipping?
Yes! We offer free express shipping for orders over $350 Australia wide & a flat rate of $16.50 for all orders under $350.
International shipping will incur a flat rate of $45.
How long does shipping take?
All items are shipped using Express Shipping via Australia Post. Here are approximate delivery times:
- Australia: 1-3 business days (depending on location)
- New Zealand: 3-7 business days
- International: 7-14 business days (depending on destination)
Please note that these are estimates, and actual delivery times may vary depending on factors like customs and local postal services. You will receive tracking information once your order has been shipped.
I live outside of Australia. Can I still shop in AUD?
Our Australian pricing (AUD) is available to Australian and New Zealand residents only.
Do you deliver to PO Boxes and Parcel Lockers?
Yes, we can deliver to PO Boxes and Parcel Lockers in Australia and New Zealand.
Which shipping services do you use?
We use Australia Post for all shipments from our Australian website.
For more information, visit our Shipping page and Returns & Exchanges page.
My shipment is taking longer than expected. What do I do?
Please check your tracking email for transit updates. If you still have concerns, contact us at info@romybennie.com.
How do I determine my size?
We offer a general size guide and conversion chart, which you can view here.
For personalised size guidance, feel free to email us at info@romybennie.com.
My size is sold out online. Can I be notified if it comes back?
Yes, absolutely. Please select the sold‑out size you wish to purchase and sign up with your email address to be notified if a return is made or if we restock this style.
You’ll receive an email as soon as it’s available again.
Can I use two discount codes at the same time?
No, unfortunately, only one discount code can be used per transaction.
Can I change or amend my order once it has been placed?
If you notice something incorrect after placing your order, please contact us immediately at info@romybennie.com.
We will do our best to assist, but we cannot guarantee changes once your order has been processed or dispatched.
Do you offer returns?
If something isn't right, we're happy to help. Returns must be requested within 30 days of purchase. Full-price items can be refunded, and sale items can be returned for store credit. Final sale items can't be returned.
To start a return, email info@romybennie.com with your order number as proof of purchase. Items must be in their original condition, with all tags attached and no visible signs of wear or damage, including pulls, snags, stretching, stains or odour.
Return postage is at the customer's expense. If your item is faulty, we'll cover the cost of the return. If a returned item doesn't pass our quality check because it isn't in the condition described above, you'll be responsible for the cost of shipping it back to you.
Romy Bennie isn't responsible for returns lost in transit, so we recommend using a trackable, insured postal service with signature on delivery.
Store credit is valid for 3 years from the date it's issued.
How do I make a return?
To initiate a return, please email info@romybennie.com with your order number and reason for return.
We’ll guide you through the next steps.
What payment methods do you accept?
We accept Paypal, Visa, Mastercard, and American Express for all customers.
We offer Afterpay to Australian & New Zealand residents.
What currency is used online?
You are currently browsing the Romy Bennie website, which ships to Australia, New Zealand, and internationally. All prices are charged in Australian Dollars (AUD), but we offer automatic currency conversion based on your location.
For international customers, the currency displayed will automatically adjust to your local currency (e.g., NZD, USD) based on your geolocation. However, your order will still be processed in AUD at checkout, and shipping costs will be calculated based on your delivery location.
Do you have Romy Bennie stores?
No, we don’t currently have any standalone stores.
For in-store experiences, please view our list of stockists.
Do you offer Romy Bennie gift cards?
Yes! We offer a range of digital gift card options available for purchase here.
What happens if an item arrives faulty?
In the rare case your item arrives faulty, please contact us at info@romybennie.com and we’ll resolve it as quickly as possible.
How do I care for my Romy Bennie item?
All garments come with care instructions -please follow them to keep your item in premium condition.
We also recommend removing jewellery before dressing to avoid fabric damage.
What is Afterpay?
Afterpay is a “buy now, pay later” payment option that lets you split your order into four interest-free fortnightly instalments. Available for Australian and New Zealand customers.
