Refund policy

RETURNS & EXCHANGES

  • Returns must be requested within 30 days of purchase.
  • Full-price items can be refunded. Sale items can be returned for store credit, unless they were marked as final sale.
  • Final sale items can't be returned.
  • To start a return, please provide your order number as proof of purchase.
  • Returned items must be in their original condition with every tag still attached, and must not show any signs of wear or damage, including pulls, snags, stretching, stains or odour.
  • Return postage is at the customer's expense. If your item is faulty, we'll cover the cost of the return.
  • If a returned item doesn't pass our quality check because it isn't in the condition described above, you'll be responsible for the cost of shipping it back to you.

Returns outside of this period, or items that do not meet the above conditions, will not be accepted. ROMY BENNIE reserves the right to refuse returns that do not comply with our policy.